Terms and conditions

TERMS AND CONDITIONS OF THE ARCANA MALEFICARUM ONLINE SHOP

These Terms and Conditions define the rules for making purchases in the Arcana Maleficarum online shop.

The Seller is JL Atelier, VAT No.: 8471608627, REGON: 367875777, registered in Warsaw, ul. Freta 39, 00-227.

Contact with the Seller:
by email: ave@arcanamaleficarum.com

§1 DEFINITIONS

  1. Consumer — a natural person entering into an agreement with the Seller through the Shop, where the subject of the agreement is not directly related to their business or professional activity.
  2. Seller — the entity providing sales services through the online Shop under the terms set out in these Terms and Conditions.
  3. Customer — any entity making purchases through the Shop.
  4. Entrepreneur — a natural person, legal person or organisational unit without legal personality, granted legal capacity by a separate act, conducting business activity in their own name, who uses the Shop.
  5. Shop — the online shop operated by the Seller at arcanamaleficarum.com
  6. Distance Contract — a contract concluded with the Customer within an organised distance contracting system, without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the conclusion of the contract.
  7. Terms and Conditions — these Terms and Conditions of the Shop.
  8. Order — a declaration of intent by the Customer submitted via the Order Form, aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
  9. Account — the Customer’s account in the Shop, containing data provided by the Customer and information about Orders placed by them.
  10. Registration Form — a form available in the Shop enabling the creation of an Account.
  11. Order Form — an interactive form available in the Shop enabling the placement of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement.
  12. Cart — a software element of the Shop in which the Products selected by the Customer for purchase are displayed.
  13. Product — a movable item or service available in the Shop that is the subject of a Sales Agreement between the Customer and the Seller.
  14. Sales Agreement — a contract for the sale of a Product concluded or being concluded between the Customer and the Seller via the online Shop.
  15. Digital Service — a service provided electronically, in particular tarot readings and ritual consultations delivered in the form of an audio file, recording or electronic message.
  16. Custom Order Product — a product made individually according to the Customer’s specifications, in particular charm bags, rosaries, pentacles and other magical items made to individual order.

§2 GENERAL PROVISIONS

  1. The Seller conducts retail sales via the Internet.
  2. The Products offered in the Shop are handmade occult items and esoteric services. Physical items are sold as collectible products. The Seller undertakes to accurately describe the offered Products.
  3. As part of the technical requirements necessary to use the Shop, the Buyer should have an active email account and a device connected to the Internet with cookies enabled.
  4. The Buyer is obliged not to provide content prohibited by law.
  5. The placement of a Product in the Shop does not constitute a commercial offer within the meaning of the Civil Code. An Order placed electronically is binding on the submitter if the Seller confirms its acceptance for processing.
  6. All names and trademarks used in the text are reserved trademarks of their respective owners.
  7. It is prohibited to use content published on the website without the written consent of the Seller.
  8. The Seller informs that esoteric services, including tarot readings and magical rituals, are spiritual in nature and do not constitute medical, psychological, legal or financial advice. The Seller is not liable for decisions made by the Customer on the basis of the service performed.

§3 ORDER PLACEMENT

  1. Placing an Order requires reading these Terms and Conditions and accepting their provisions during the order process.
  2. Browsing the Seller’s offer does not require registration in the Shop.
  3. All prices listed in the Shop are gross prices in Euro and do not include shipping costs.
  4. To place an order, the Buyer adds a Product to the cart, selects a delivery method and fills in the form with the data necessary to fulfil the Order.
  5. The Buyer then selects one of the available payment methods.
  6. Order confirmation is equivalent to concluding a sales agreement.
  7. The Seller will provide the Buyer with confirmation of the conclusion of the agreement to their email address on the day the order is placed.
  8. The Buyer may register in the Shop and create an Account.
  9. Orders may be placed 24 hours a day, 7 days a week throughout the year, except during technical breaks.
  10. Placing an order is equivalent to consenting to the processing of the Buyer’s personal data solely in connection with the fulfilment of the Order and in accordance with the Privacy Policy.
  11. The Seller reserves the right to refuse fulfilment of an order without giving a reason, in particular when:
    a) the question concerns death, illness, medical diagnosis or treatment,
    b) the question concerns unlawful actions, manipulation, harassment or violation of a third party’s privacy,
    c) the question is asked repeatedly within a short period of time regarding the same matter,
    d) performing the service would be contrary to the Seller’s professional ethics.
  12. In the event of an extension of the order fulfilment period, the Seller undertakes to notify the Customer promptly, who has the right to withdraw from the order and receive a refund of payments made.

§4 PAYMENTS

  1. The Buyer may make payment for the Order via the secure PayU payment platform, enabling:
    bank transfer payment
    credit/debit card payment
    BLIK payment
  2. The Buyer is obliged to settle the payment within 3 business days of placing the order. After this period, the Seller reserves the right to cancel the order.

§5 DELIVERY

  1. Physical products are shipped within 7-10 business days of payment being credited, excluding Saturdays, Sundays and public holidays.
  2. Domestic delivery in Poland is carried out exclusively via InPost S.A. in the form of parcel locker delivery.
  3. International delivery across Europe is carried out via Packeta.
  4. Shipping costs are borne by the Customer and are stated in the order summary before confirmation.
  5. Digital services (tarot readings, consultations) are delivered electronically to the Customer’s email address within a timeframe agreed individually with the Seller.

§6 WITHDRAWAL FROM CONTRACT

  1. A Customer who is a Consumer has the right to return a purchased physical product without giving a reason within 14 days of receiving it, subject to paragraphs 2 and 3.
  2. The right to withdraw from the contract does not apply in the case of:
    products made to the Customer’s individual order (charm bags, rosaries, pentacles and other items made according to the Customer’s specifications)
    products which, due to their nature, cannot be returned after the packaging has been opened (magical oils)
    digital services (tarot readings, ritual consultations) — the Customer consents to the commencement of the service before the withdrawal period expires and acknowledges that upon completion of the service they lose the right to withdraw
    services fully performed with the Customer’s express consent
  3. In the event of withdrawal from the contract in cases permitted by law, the Consumer is obliged to return the Product in an unchanged condition within 14 days. The refund will be made promptly upon receipt of the returned Product.
  4. To make a return, please write to: ave@arcanamaleficarum.com

§7 COMPLAINTS PROCEDURE

  1. The Customer may submit complaints regarding a purchased Product to: ave@arcanamaleficarum.com
  2. A correctly submitted complaint should include:
    the Customer’s name, surname, address and email address
    the date of purchase of the product being complained about
    the subject of the complaint with the Customer’s request
    circumstances justifying the complaint
  3. The Seller will process the complaint within 14 days of receipt.
  4. The response to the complaint will be sent to the Customer’s email address.
  5. Esoteric services are not subject to complaints due to their intangible and spiritual nature.

§8 LIABILITY AND NATURE OF SERVICES

  1. All esoteric services provided by the Seller are spiritual and interpretive in nature. They do not constitute medical, psychological, legal or financial services and do not replace professional assistance from specialists in these fields.
  2. Payment relates to the service performed, not to a guaranteed outcome. The result of magical work is influenced by many factors beyond the Seller’s control. The Seller does not guarantee a specific result.
  3. The Customer bears full responsibility for the use of information and interpretations obtained through the services provided. The Seller is not liable for decisions made by the Customer on the basis of divination results or rituals performed.
  4. The Seller’s liability is excluded to the fullest extent permitted by law, except in cases of damage caused by wilful misconduct.
  5. The Seller is not liable for interruptions in Shop availability resulting from technical reasons beyond the Seller’s control.

§9 PERSONAL DATA PROTECTION

  1. The administrator of Customers’ personal data is the Seller and PayU.
  2. Detailed information regarding personal data protection is contained in the Privacy Policy available at arcanamaleficarum.com

§10 OUT-OF-COURT DISPUTE RESOLUTION

A Customer who is a consumer may use out-of-court complaint resolution and claims before the Permanent Court of Arbitration at the Mazovian Regional Inspector of Trade Inspection. Information available at: www.uokik.gov.pl

§11 FINAL PROVISIONS

  1. In matters not regulated by these Terms and Conditions, the provisions of the Polish Civil Code shall apply.
  2. The Seller reserves the right to amend the Terms and Conditions. Registered Customers will be informed of changes by email.
  3. Any questions and concerns should be directed to: ave@arcanamaleficarum.com
  4. These Terms and Conditions are effective from 01.04.2025.